Mike (Martin Freeman), student trainee Steve (Ryan Cartright) and Kenny (Peter Serafinowicz) constitute the expert staff of Hamway's Hardware Store, London - where the customer is rarely right. They run the store under the watchful eye of boss Rex (Ken Morley), a man in the throes of a mid-life crisis, while respite and refreshment are provided by the nearby café run by Julie (Ella Kenion) and Mike's girlfriend, Anne (Susan Earl), their relationship is occasionally stretched to breaking point by regular outbreaks of laddish behaviour, dangerous DIY and the occasional unwanted house-guest...